Terms of Service

Effective Date: June 29, 2026  |  Last Updated: June 29, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Chopt, operating the website at choptgrill.rest, regarding your access to and use of our Site and any food-related services, products, or content offered through it.

By accessing, browsing, registering, or placing an order through choptgrill.rest, you expressly agree to these Terms, our Privacy Policy (incorporated herein by reference), and any additional guidelines, rules, or terms posted on the Site. These Terms apply to all visitors, users, customers, and others who access or use the Site.

If you are using the Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you and that entity. If you do not have such authority, or if you do not agree to these Terms, you must not access or use our Site.

We reserve the right to update, modify, or revise these Terms at any time. Continued use of the Site after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Chopt is a food service business operating in the United States. Through our website at choptgrill.rest, we offer the following services and features:

• Online Menu Access: Browse our current menu offerings, including salads, grain bowls, wraps, dressings, and other food items available at Chopt locations.
• Online Ordering: Place orders for pickup or delivery at participating Chopt locations, subject to availability.
• Account Registration: Create and manage a personal account to track orders, save preferences, and access loyalty rewards or promotions.
• Nutritional and Allergen Information: Access general nutritional and allergen information provided for informational purposes only.
• Customer Support: Submit inquiries, feedback, or complaints through our digital channels.
• Promotional Offers: Receive information about special promotions, discounts, limited-time offers, and loyalty programs.
• Gift Cards and Catering: Purchase gift cards or request catering services where available.

We reserve the right, in our sole discretion, to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our services are intended solely for individuals who are at least 13 years of age. By using this Site, you represent and warrant that you meet this age requirement. If you are under 18 years of age, you represent that a parent or legal guardian has reviewed and consented to these Terms.

3. User Accounts and Registration

To access certain features of our Site, such as online ordering or loyalty program participation, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

We reserve the right to suspend or terminate your account at any time for any reason, including if we reasonably believe that you have violated these Terms. You may not transfer your account to another person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

By using this Site, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the Site. You agree to comply with all applicable federal, state, and local laws and regulations, including those of the United States.

4.1 Permitted Uses

You may access and use this Site to:

• Browse our menu and service offerings;
• Place legitimate orders for personal, non-commercial purposes;
• Manage your account and preferences;
• Contact our customer support team with genuine inquiries.

4.2 Prohibited Activities

You agree that you will NOT, under any circumstances:

• Use the Site for any fraudulent, unlawful, deceptive, or misleading purpose;
• Impersonate any person or entity, or falsely represent your affiliation with a person or entity;
• Attempt to gain unauthorized access to any portion of the Site, other user accounts, or computer systems or networks connected to the Site;
• Transmit, distribute, or upload any viruses, malware, spyware, Trojan horses, or any other harmful or malicious code;
• Use any automated means, including bots, scrapers, crawlers, or similar technologies, to access, monitor, or copy any content from the Site without our prior written consent;
• Interfere with or disrupt the integrity or performance of the Site or the servers and networks connected to it;
• Collect or harvest any personally identifiable information from the Site without authorization;
• Post, transmit, or otherwise make available any content that is defamatory, obscene, offensive, hateful, discriminatory, or otherwise objectionable;
• Use the Site in any manner that could damage, overburden, or impair the Site or interfere with other users' access;
• Engage in any form of unauthorized commercial use of the Site or its content;
• Attempt to reverse engineer, decompile, or disassemble any software or technology used to operate the Site;
• Place fraudulent, false, or duplicate orders;
• Abuse, harass, threaten, or intimidate our staff, agents, or other users;
• Violate any applicable federal, state, or local law, regulation, or ordinance of the United States.

We reserve the right to investigate violations of these Terms and to take appropriate legal action, including referral to law enforcement authorities, where we deem it necessary.

5. Online Orders, Payment, and Pricing

5.1 Order Placement

When you place an order through choptgrill.rest, you are making an offer to purchase the selected items. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, errors in pricing, or unavailability of items.

You will receive a confirmation of your order via email or on-screen notification. This confirmation does not constitute acceptance of your order; acceptance occurs when we begin processing your order for preparation or fulfillment.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable taxes, fees, and delivery charges where applicable. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you promptly. We will not be bound by obviously incorrect prices resulting from system errors or typographical mistakes.

5.3 Payment

We accept payment through the methods displayed at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The information you supply is true, correct, and complete;
• You authorize us to charge the applicable amount to your payment method.

Payment processing is handled by third-party payment processors. We do not store your full credit or debit card information on our servers. By using the Site, you acknowledge that payment processing is subject to the terms and privacy policies of those third-party processors.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, cancellations and refunds are handled on a case-by-case basis. If you have a concern about an order, please contact us at [email protected] as soon as possible. We will make commercially reasonable efforts to address legitimate concerns in accordance with applicable consumer protection laws.

5.5 Sales Tax

We collect applicable sales tax in accordance with applicable federal, state, and local tax laws in the United States. Tax rates may vary depending on your location and the nature of the products ordered.

6. Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, images, photographs, icons, audio clips, digital downloads, data compilations, software, and the compilation and arrangement thereof (collectively, "Content"), is the exclusive property of Chopt or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

The Chopt name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this Site solely for your personal, non-commercial use, subject to these Terms. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection or use of any product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Content or Site terminates the limited license granted above. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.

6.1 User-Submitted Content

If you submit, post, or otherwise provide any feedback, reviews, comments, suggestions, or other content to us through the Site or any connected social media channels, you grant Chopt a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

You represent and warrant that you own or control all rights to the content you submit and that such content does not violate these Terms or applicable law.

7. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Chopt. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms of service and privacy policy of any third-party website you visit.

The inclusion of any third-party link does not imply endorsement, approval, or recommendation by Chopt. We shall not be liable for any loss or damage arising from your use of third-party websites or services.

Our Site may integrate with third-party delivery platforms, payment processors, and marketing tools. Your use of such integrated services is subject to their respective terms and conditions.

8. Disclaimers and "As-Is" Basis

Nutritional, allergen, and ingredient information provided on the Site is offered for general informational purposes only and may not be fully accurate. You should always disclose known food allergies and dietary restrictions directly to our staff when placing your order. Chopt is not responsible for any adverse reactions resulting from consumption of our products where allergen information was not directly confirmed with staff.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you.

9. Limitation of Liability

The limitations of liability set out above are fundamental elements of the basis of the bargain between Chopt and you. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages. In such states, some of the above limitations may not apply to you, and our liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chopt, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Site or any services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party right, including intellectual property rights or privacy rights;
• Any content you submit to or through the Site;
• Any dispute between you and a third party arising from your use of the Site;
• Any fraudulent or false information you provide to us.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Site.

11. Governing Law and Jurisdiction

These Terms of Service, and any disputes arising out of or related to them or the Site, shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chopt's principal place of business is located, without regard to its conflict of law provisions.

To the extent any dispute is not subject to arbitration as set forth in Section 12 below, you agree to submit to the personal jurisdiction of the federal and state courts located within the United States for the resolution of any such disputes.

Our services are intended for use within the United States. We make no representation that the Site or its content is appropriate or available for use outside of the United States. Accessing the Site from territories where its content is illegal is prohibited.

These Terms are subject to and shall comply with all applicable United States federal and state laws and regulations, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive acts and practices;
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), to the extent applicable;
• The Electronic Communications Privacy Act (ECPA);
• The Computer Fraud and Abuse Act (CFAA);
• All applicable food safety regulations and standards under federal and state law;
• All applicable state consumer protection statutes.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or related to these Terms or the Site informally by contacting us at [email protected]. We will make a good-faith effort to resolve your concern within thirty (30) days of receiving written notice of the dispute.

12.2 Binding Arbitration

If we are unable to resolve a dispute informally, you and Chopt agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Site or services, shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, except as modified by these Terms.

The arbitration shall be conducted in English and shall take place in the United States. The arbitrator shall have the authority to grant any remedy or relief that would be available in court. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Nothing in this Section shall affect either party's right to seek such emergency relief.

12.5 Time Limitation on Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

13. Privacy and Data Protection

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our services.

By using this Site, you consent to the collection and use of your information as described in our Privacy Policy. To the extent you are a California resident, your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) are addressed in our Privacy Policy.

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Term and Termination

These Terms are effective as of the date you first access the Site and shall remain in full force and effect for as long as you continue to use the Site or any of our services, unless earlier terminated as set forth herein.

14.1 Termination by You

You may terminate your relationship with us under these Terms at any time by ceasing all use of the Site and, if applicable, closing your account by contacting us at [email protected].

14.2 Termination by Chopt

We reserve the right, in our sole discretion, to suspend or terminate your access to all or any part of the Site, with or without notice and without liability, for any reason, including but not limited to:

• Violation of these Terms;
• Fraudulent, abusive, or illegal activity;
• Conduct that is harmful to other users, third parties, or Chopt's interests;
• Requests by law enforcement or regulatory authorities;
• Discontinuation or material modification of the Site or services.

14.3 Effect of Termination

Upon termination of your access for any reason, your right to use the Site and its services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, for material changes, may provide additional notice such as a prominent notice on the Site or an email to the address associated with your account.

Your continued use of the Site or services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cease using the Site immediately and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of your rights and obligations. It is your responsibility to check the Site for updates.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by such invalidity or unenforceability.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision. These Terms shall be construed as if the invalid or unenforceable provision had never been contained herein, to the extent consistent with applicable law.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Chopt concerning your use of the Site and supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the services and content provided by or through the Site, and the subject matter of these Terms.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Chopt to be effective.

18. Force Majeure

Chopt shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental restrictions, war, terrorism, labor disputes, supply chain disruptions, power failures, internet outages, or any other events beyond our reasonable control ("Force Majeure Events").

In the event of a Force Majeure Event, we will make commercially reasonable efforts to notify you and to resume performance as soon as practicable.

19. Electronic Communications

By using this Site and providing your email address, you consent to receive electronic communications from us. These communications may include operational notices, order confirmations, promotional materials (if you have opted in), and other information relating to the Site and our services.

You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions contained in those emails or by contacting us at [email protected]. Please note that opting out of promotional emails will not affect transactional or operational communications related to your account or orders.

20. Accessibility

Chopt is committed to ensuring digital accessibility for individuals with disabilities. We strive to provide an accessible online experience in accordance with the Web Content Accessibility Guidelines (WCAG) and applicable requirements under the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Site, please contact us at [email protected] and we will make reasonable accommodations to assist you.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason described in these Terms, please reach out to us using the following contact details:

We aim to respond to all written inquiries within five (5) business days. For urgent matters, please indicate the nature of your inquiry in the subject line of your email.